Effective date: 2 August 2026
Last updated: 2 August 2026
1. Introduction
Urban House Properties respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains how Urban House Properties collects, uses, stores, shares and protects information when you visit our website, submit a property inquiry, contact an agent, request a viewing, apply for a career opportunity or otherwise communicate with us.
By using this website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
Urban House Properties provides real estate services relating to property sales, rentals, commercial real estate, off-plan developments, property marketing and real estate inquiries in Dubai and the United Arab Emirates.
For the purposes of this Privacy Policy, “Urban House Properties”, “Urban House”, “we”, “our” and “us” refer to the business responsible for operating this website and processing information submitted through it.
3. Information We May Collect
We may collect information that you provide directly to us, including:
- Your full name
- Email address
- Telephone or WhatsApp number
- Preferred method of communication
- Preferred property type, location and budget
- Buying, selling, rental or investment requirements
- Property reference numbers
- Viewing preferences and availability
- Messages submitted through contact or inquiry forms
- Property details submitted by owners or landlords
- Documents or files voluntarily submitted with an inquiry or career application
- Any other information you choose to provide
Automatically Collected Information
When you use our website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring website or source
- Date and time of access
- Cookie and similar technology information
- Website errors, performance and security logs
4. How We Collect Information
We may collect information when you:
- Submit a property inquiry
- Request a property viewing
- Contact an agent or company representative
- Ask us to help you buy or rent a property
- Submit a property for sale or rent
- Subscribe to property or market updates
- Apply for a career opportunity
- Contact us through email, phone or WhatsApp
- Interact with website cookies, maps or embedded services
- Otherwise communicate with Urban House Properties
We may also receive information from property owners, landlords, developers, agents, business partners, property portals or publicly available sources where permitted.
5. How We Use Information
We may use information to:
- Respond to property inquiries
- Recommend properties matching your requirements
- Arrange and confirm property viewings
- Connect buyers, sellers, landlords, tenants, agents and developers
- Prepare and manage property listings
- Communicate about property availability and price changes
- Provide requested real estate services
- Process career applications
- Manage customer service and follow-up communication
- Improve website content, functionality and performance
- Understand how visitors use the website
- Protect the website against fraud, misuse and security threats
- Maintain business, transaction and communication records
- Comply with applicable legal, regulatory and professional requirements
- Send marketing communication where you have provided permission or where otherwise lawfully permitted
6. Basis for Processing Information
Depending on the circumstances, we may process information:
- With your consent
- To respond to a request made by you
- To take steps related to a proposed property transaction
- To provide services you have requested
- To perform contractual or business obligations
- To comply with legal or regulatory requirements
- To protect legal rights, security and legitimate business operations
- Where another lawful basis applies
Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing that was lawfully completed before the withdrawal.
7. Property Inquiries and Agent Communication
When you submit an inquiry about a property, your contact details and requirements may be shared with the relevant Urban House Properties agent or authorized representative so that the inquiry can be handled.
Where reasonably necessary, inquiry information may also be shared with a property owner, landlord, developer or authorized listing representative to confirm availability, arrange a viewing or support a proposed transaction.
Submitting an inquiry does not create a binding property reservation, tenancy, sale agreement or agency agreement.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Remember preferences
- Maintain website security
- Measure website performance
- Understand visitor behaviour
- Improve website content and navigation
- Support maps, embedded content and selected third-party services
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may be optional and subject to your preferences where applicable.
You may manage cookies through the cookie settings provided on the website or through your browser settings. Disabling certain cookies may affect website functionality.
9. Third-Party Services
Our website may use or link to third-party services, including:
- Google Maps or other mapping services
- WhatsApp or other communication platforms
- Email and customer communication services
- Website hosting and content delivery providers
- Analytics services where enabled
- Property portals and developer platforms
- Social media platforms
Third-party services may collect or process information according to their own privacy policies. Urban House Properties does not control the privacy practices of independent third parties.
10. Sharing of Information
We may share information with:
- Authorized employees and property consultants
- Property owners and landlords
- Developers and authorized project representatives
- Service providers supporting website hosting, email, security, analytics or customer communication
- Professional advisers, auditors or legal representatives
- Government, regulatory, judicial or law-enforcement authorities where legally required
- A successor business in connection with a merger, restructuring, acquisition or transfer of assets
We do not sell personal information as a standalone commercial product.
11. International Data Transfers
Some service providers or technology platforms may process or store information outside the United Arab Emirates.
Where information is transferred internationally, we take reasonable steps to ensure that it is handled using appropriate safeguards and in accordance with applicable requirements.
12. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Responding to and managing property inquiries
- Providing requested services
- Maintaining business and communication records
- Handling disputes or complaints
- Meeting legal, accounting and regulatory obligations
- Protecting the security and integrity of our systems
Retention periods may vary depending on the nature of the information, the relationship with the individual and applicable requirements.
13. Data Security
We use reasonable administrative, organizational and technical measures designed to protect information against unauthorized access, misuse, alteration, loss or disclosure.
These measures may include access controls, secure hosting, system monitoring, restricted administrative access and appropriate security procedures.
However, no website, online service, electronic communication or storage system can be guaranteed to be completely secure.
14. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may be entitled to request:
- Information about how your personal data is processed
- Access to personal data held about you
- Correction of inaccurate or incomplete information
- Deletion of personal data where appropriate
- Restriction or suspension of certain processing
- Objection to certain uses of personal data
- Withdrawal of consent
- Transfer of personal data where applicable and technically feasible
We may need to verify your identity before processing a privacy request. Certain information may be retained where required by law or necessary to establish, exercise or defend legal rights.
15. Marketing Communication
Where permitted, we may contact you about properties, developments, market updates or services that may be relevant to your interests.
You may ask us to stop sending marketing communication at any time by:
- Using an unsubscribe option where available
- Replying to the communication
- Contacting us using the details below
You may still receive service-related communication concerning an active inquiry, viewing or transaction.
16. External Links
Our website may contain links to property portals, developer websites, social networks or other external services.
Urban House Properties is not responsible for the content, availability, security or privacy practices of external websites. You should review the applicable privacy policy before providing information to a third party.
17. Children's Privacy
This website and our real estate services are not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has submitted personal information to us without appropriate permission, please contact us so that the matter can be reviewed.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, website functionality, legal requirements or data-handling practices.
The latest version will be published on this page with an updated effective date. We encourage visitors to review this policy periodically.
19. Contact Us
For questions, requests or concerns relating to privacy or personal information, contact:
Urban House Properties
Email: urbanhousepropertiesllc@gmail.com
Telephone: +971 55 127 6405
Address: Dubai
Please include sufficient information to help us identify and respond to your request.