Effective date: 2 August 2026
Last updated: 2 August 2026
1. Introduction
These Terms and Conditions govern your access to and use of the Urban House Properties website, property listings, inquiry forms, communication features and related online services.
By accessing or using this website, you confirm that you have read, understood and agreed to these Terms and Conditions. If you do not agree with these terms, you should stop using the website.
2. About Urban House Properties
Urban House Properties provides real estate information and services relating to property sales, rentals, commercial real estate, off-plan developments, property marketing and property inquiries in Dubai and the United Arab Emirates.
In these terms, “Urban House Properties”, “Urban House”, “we”, “our” and “us” refer to the business operating this website. “You” and “user” refer to any person who visits, browses, submits information through or otherwise uses the website.
3. Purpose of the Website
The website is provided to help users:
- Browse available properties
- Explore properties for sale or rent
- Review commercial and off-plan opportunities
- Learn about communities, developments and services
- Submit property inquiries
- Request property viewings
- Contact agents or company representatives
- Submit a property for possible listing
- Access general real estate information
Website content is provided for general informational and inquiry purposes. It does not by itself create a sale, tenancy, reservation, brokerage, investment or other legally binding agreement.
4. Property Information
Property information displayed on the website may be supplied by property owners, landlords, developers, agents, representatives, property portals, public sources or internal company records.
We take reasonable steps to present useful and current information. However, property information may change without notice and may contain errors, omissions or outdated details.
Information that should be independently verified includes:
- Property availability
- Sale or rental price
- Property size and dimensions
- Number of bedrooms and bathrooms
- Furnishing and condition
- Service charges and other costs
- Views, facilities and amenities
- Payment plans
- Completion or handover dates
- Ownership, title and registration information
- Permitted use of the property
You should verify all material information and review the relevant official documents before making a reservation, payment or contractual commitment.
5. Property Images, Plans and Visual Materials
Images, videos, floor plans, maps, renders and other visual materials are provided for general illustration and identification.
Images may show furnished, staged, digitally enhanced, previously completed or representative properties. Off-plan images may be artistic impressions and may not represent the final completed development.
Floor plans, measurements, layouts, views, landscaping, finishes and amenities may vary from the final property or approved plans. Users should rely on the relevant official documents and written agreements when making a property decision.
6. Property Availability and Prices
A property displayed on the website may already be reserved, sold, rented, withdrawn or otherwise unavailable.
Prices, incentives, payment plans, offers and availability may be changed by the owner, landlord, developer or authorized representative without prior notice.
The display of a property does not guarantee that it remains available at the displayed price or on the displayed terms.
7. Off-Plan Properties
Information about off-plan properties may include expected completion dates, proposed facilities, payment plans, development specifications and projected information.
Construction progress, handover dates, layouts, materials, facilities and project specifications may be changed or delayed by the developer, contractor, competent authority or circumstances outside our control.
Before purchasing an off-plan property, you should review the developer’s official documents, reservation form, sale and purchase agreement, payment schedule, project registration information and applicable cancellation or refund provisions.
8. Inquiries and Viewing Requests
Submitting a property inquiry or viewing request does not reserve a property and does not require the owner, landlord, developer or Urban House Properties to complete a transaction.
Property viewings are subject to availability, confirmation, access arrangements and the approval of the relevant property representative.
You agree to provide accurate contact information so that we can respond to your request.
9. No Binding Offer
Property listings, prices, descriptions and other website content do not constitute a legally binding offer.
A property transaction becomes binding only when the relevant parties complete and sign the required agreements and satisfy any applicable payment, identification, registration and regulatory requirements.
10. Payments, Deposits and Reservations
You should not transfer funds solely on the basis of website content, an unverified message or unofficial payment instructions.
Before making a payment, you should:
- Verify the identity and authority of the recipient
- Confirm the relevant property and transaction details
- Review the applicable reservation or contractual documents
- Confirm the bank account or approved payment channel
- Request an appropriate receipt or payment confirmation
Urban House Properties is not responsible for payments made to unauthorized third parties, incorrect accounts, fraudulent contacts or payment instructions that have not been properly verified.
11. Fees, Commission and Other Charges
Agency fees, commission, administrative fees, registration charges, deposits, taxes, service charges and other transaction costs may apply depending on the property and transaction.
Any commission or service fee payable to Urban House Properties should be confirmed through the relevant written agreement, invoice or approved transaction documentation.
Users are responsible for understanding the full financial cost of a transaction before proceeding.
12. No Legal, Financial or Investment Advice
Website content is general information and does not constitute legal, financial, tax, mortgage, valuation or regulated investment advice.
Property performance, rental returns, capital appreciation and other financial outcomes are not guaranteed.
You should obtain independent professional advice appropriate to your circumstances before entering into a property transaction or making an investment decision.
13. User Responsibilities
When using the website, you agree to:
- Provide accurate and current information
- Use the website only for lawful purposes
- Respect the rights and privacy of other persons
- Verify important property and transaction information
- Protect your device, accounts and contact information
- Comply with applicable laws and contractual obligations
You are responsible for decisions made based on information obtained through the website.
14. Prohibited Use
You must not:
- Use the website for unlawful, fraudulent or misleading activity
- Submit false property, identity or contact information
- Attempt to gain unauthorized access to any account, server or system
- Upload malicious files, viruses or harmful code
- Interfere with the performance, availability or security of the website
- Copy, scrape or extract website content through unauthorized automated methods
- Impersonate another person, company, owner, landlord, developer or agent
- Use website content to create misleading or unauthorized listings
- Send spam, abusive communication or unsolicited promotional content
- Violate intellectual property, confidentiality or privacy rights
We may restrict or block access where we reasonably believe that the website is being misused.
15. User-Submitted Information
When you submit information, documents, property details, images or other materials, you confirm that:
- The information is accurate to the best of your knowledge
- You are authorized to provide the information
- The submission does not violate another person’s rights
- The material is not unlawful, misleading, harmful or malicious
You authorize us to use submitted information as reasonably necessary to respond to your inquiry, review a property, prepare a listing or provide the requested service.
16. Property Listing Requests
Submitting a property for listing does not guarantee that the property will be accepted, published or marketed.
We may request ownership, authorization, identification, pricing or property-related documents before accepting a listing.
We may refuse, suspend, correct or remove a listing that appears inaccurate, unauthorized, unavailable, duplicated, misleading or inconsistent with our requirements.
17. Intellectual Property
The website and its design, branding, logo, text, graphics, software, database structure, page layouts and original content may be owned by or licensed to Urban House Properties.
Unless permitted in writing, you may not:
- Copy or republish substantial website content
- Use our branding, name or logo
- Create unauthorized copies of property listings
- Modify, reverse engineer or interfere with website software
- Use website content for competing commercial services
Third-party property images, project materials, maps and other content remain subject to the rights of their respective owners.
18. Third-Party Websites and Services
The website may contain links to maps, property portals, developer websites, payment providers, social media platforms, messaging services and other third-party services.
These services operate independently and may have their own terms, privacy practices and security procedures.
Urban House Properties is not responsible for the availability, accuracy, content, security or conduct of independent third-party websites and services.
19. WhatsApp, Email and Electronic Communication
When you contact us through WhatsApp, email, telephone or another communication channel, you authorize us to respond using the contact information you provide.
Electronic communication may be delayed, intercepted, sent to an incorrect recipient or affected by technical issues. You should not send highly sensitive information through an unsecured communication channel unless specifically requested and appropriately protected.
20. Privacy and Cookies
Information submitted through the website is handled according to our Privacy Policy.
The website may use cookies and similar technologies for essential functionality, security, preferences, performance, analytics and approved third-party services.
You should review our Privacy Policy for further information about personal data and cookies.
21. Website Availability
We aim to keep the website available and functional, but uninterrupted access is not guaranteed.
The website may be suspended, restricted or unavailable because of:
- Maintenance or updates
- Hosting or network issues
- Security requirements
- Technical failures
- Third-party service interruptions
- Events outside our reasonable control
We may modify or discontinue any part of the website without prior notice.
22. Disclaimer of Warranties
The website and its content are provided on an “as available” and “as is” basis to the extent permitted by applicable law.
We do not guarantee that all website information will always be complete, current, accurate, uninterrupted or error-free.
Nothing in these terms excludes any obligation or right that cannot lawfully be excluded.
23. Limitation of Liability
To the extent permitted by applicable law, Urban House Properties will not be liable for losses arising solely from:
- Reliance on unverified website information
- Changes in property prices or availability
- Developer, owner, landlord or third-party actions
- Delays in construction or handover
- Temporary website unavailability
- External websites or third-party services
- Unauthorized or fraudulent communications
- Failure to independently verify a transaction or payment instruction
Nothing in these terms limits liability for fraud, wilful misconduct or any other liability that cannot legally be limited or excluded.
24. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses resulting from your unlawful use of the website, violation of these terms, submission of unauthorized content or infringement of another person’s rights.
25. Suspension or Termination of Access
We may suspend, restrict or terminate access to the website where reasonably necessary to protect the website, users, business operations or legal rights.
Suspension or termination does not affect rights or obligations that arose before access was restricted.
26. Changes to These Terms
We may update these Terms and Conditions to reflect changes to the website, services, business practices or applicable requirements.
The latest version will be published on this page with an updated effective date.
Your continued use of the website after an update indicates acceptance of the revised terms.
27. Severability
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
28. No Waiver
A delay or failure to enforce any provision of these terms does not mean that the relevant right has been waived.
29. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws applicable in the United Arab Emirates and, where applicable, the Emirate in which Urban House Properties is licensed and operates.
Disputes will be subject to the competent courts or authorities having jurisdiction, unless the parties agree to another lawful dispute-resolution method.
30. Contact Us
For questions about these Terms and Conditions, contact:
Urban House Properties
Email: urbanhousepropertiesllc@gmail.com
Telephone: +971 55 127 6405
Address: Dubai
Please include sufficient information to help us understand and respond to your request.